Johnsons Volkswagen Birmingham
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- Based on 22 verified purchases in the last 3 months
Johnsons Volkswagen Birmingham Verified Purchases
Total Active Purchases:
1166
(Verified: 1166)
My experience at Johnsons Volkswagen Birmingham could have been better because for starters, it is both the distance and my personal experience. I pre-booked a viewing around a week in advance, only on the day when I drove 2.5 hours to see the car having already placed a holding deposit on it and being told that morning theres no reason it wouldn't be ready that afternoon, when going to purchase it and take it home, whilst I was there they found it was an MOT failure and needed a part delivered and then fixed before I could get the car. I still went ahead with the purchase but then had less contact with the dealership once I had parted with the money. I kept being given time frames that were not met, and when I finally had the car delivered, I was told that I would recieve an email with the car's service history etc. and also a call the next day. I did not recieve either the call or the email, so I emailed on the same chain I had been using throughout the process requesting the service history and have not been sent it so still do not have any paperwork for the car online or printed. Overall, I felt that I was being led on and once the purchase was made, I felt I became less of a priority despite spending £15000 (including the warranty). I was provided with a better deal on the car as the asking price and warranty took me over my budget, so the price of the car was amended by just under £200 to meet me at my budget but I feel this was an act of compensation due to their lack of fulfilled promises. I was told the car would be polished and cleaned prior to my arrival and although it was polished, there was polish residue over various parts of the car where it had not been done properly and the car inside wasn't particularly clean. I would not recommend this dealership mainly because when parting with such a huge amount of money in one go, you want to feel at ease and I did not.
I was happy with the service at Johnsons Volkswagen, Kore was always very polite and professional whenever I spoke to him.
recommend Johnsons Volkswagen Birmingham because very helpful with everything, nothing was to much.Customer service was amazing.
I was pleased with Johnsons Volkswagen Birmingham and would recommend them because the sales staff are good.
Contact
Location
Hours
Open - Closes 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
10:30am - 4:30pm
Monday
8:30am - 6:00pm
